In force as of August 23, 2026. In case of any discrepancy, the French version prevails.
The BaKotel service (bakotel.com) is operated by 26 LEADS, a French SAS with a capital of 500 €, RCS Nanterre 883 453 425, VAT FR90883453425, registered office: 49 rue Voltaire, 92300 Levallois-Perret, France (hereinafter “BaKotel”). Contact: contact@bakotel.com.
BaKotel fournit une prestation de mandat matériel et logistique : réception d'un texte confié par le client, impression, pliage et mise sous sceau numéroté, dépôt physique du papier dans une fente du Mur des Lamentations (Jérusalem) par un étudiant en Torah de Jérusalem mandaté, et remise au client d'une preuve du dépôt (photo et/ou vidéo horodatée, selon l'offre choisie).
The price paid remunerates exclusively the material service described in article 2: printing, seal, journey, placement, production and sending of the proof, client support. BaKotel sells no spiritual good, guarantees no religious or personal effect of the placement, and reminds clients that access to the Western Wall is free and open to all.
Offers and their prices are described on the site's Offers, Subscriptions and Gifts pages. Prices are expressed in euros, all taxes included. BaKotel reserves the right to modify its prices at any time; the service is billed at the rate in force at the time of the order.
Orders are placed online at bakotel.com. Payment is made in full at the time of ordering, by card via the secure Stripe platform. The order is only processed after payment confirmation. The client receives an email confirmation at every step (reception, sealing, placement).
Unless a different option is chosen at the time of order (24-hour express, dedicated mission on a chosen date), the placement takes place on the next scheduled round, generally within 2 to 4 business days. No placement takes place on Shabbat or Jewish holidays: the placements concerned are made earlier, and the client is informed. The times indicated are indicative; in the event of exceptional impossibility (site closure, security circumstances), the service is postponed to the first possible slot and the client informed.
The entrusted text is encrypted upon sending, printed without being displayed to anyone, folded and sealed before the round. No note is photographed open. The text is deleted from BaKotel's systems after the placement (see the privacy policy).
In accordance with article L221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for services fully performed before the end of the withdrawal period whose performance began with the consumer's express prior consent and express waiver of the right of withdrawal, nor for clearly personalized goods. By validating the order, the client expressly requests immediate performance of the service (printing and sealing of a personalized document) and acknowledges losing the right of withdrawal as soon as performance begins. As long as printing has not started, the client may cancel the order upon simple request to contact@bakotel.com and obtain a full refund.
Monthly subscriptions carry no commitment and can be cancelled at any time via the link in each email or upon request to contact@bakotel.com; cancellation takes effect at the end of the current monthly period. Annual plans (Annual Zekhut, Family Crown, Annual Dedication) are concluded for twelve months and are not tacitly renewed without prior notice to the client, in accordance with the law.
If the proof provided for by the chosen offer could not be produced or delivered in accordance with the order, the client may, at their choice, obtain a new performance of the service free of charge or a full refund of the order concerned.
BaKotel's liability is limited to the amount of the order concerned. BaKotel cannot be held responsible for the consequences of incorrect information provided by the client (invalid email address, erroneous text) or for cases of force majeure.
The processing of personal data related to the service is described in the privacy policy. Data controller: 26 LEADS.
Any complaint may be addressed to contact@bakotel.com ; BaKotel undertakes to reply within 7 business days. In accordance with articles L611-1 et seq. of the French Consumer Code, the consumer client may have free recourse to a consumer mediator for the amicable resolution of a dispute, as well as to the European online dispute resolution platform: ec.europa.eu/consumers/odr. These Terms of Sale are governed by French law.